Sales, Payment & Warranty Policy

Payment in full is due immediately upon completion of the service call, unless a separate, written agreement has been executed prior to service.
We do not bill out under any circumstance, except for pre-approved financing through Acorns. Verbal agreements do not override this policy.

• Cash
   
• Check (subject to approval)
   
• Credit/Debit Card
   
• Acorns Financing (must be pre-approved before work begins)
   

Financing is only available through Acorns and must be fully approved and documented before the service appointment. No work will begin until financing terms are finalized and signed.

Failure to pay at the time of service will result in the following actions:

• Immediate assessment of a $100 non-payment fee
   
• Referral to a licensed Washington State collection agency after 5 business days
   
• Possible filing of a mechanic’s lien
   
• Accrual of interest at 12% per annum and a late fee of 5% every 7 calendar days on outstanding balances
   
• All legal and collection costs will be the responsibility of the customer
   

All returned checks are subject to a $50 returned item fee and must be replaced with certified funds within 3 business days. Failure to do so will result in collections and legal action.

Billing disputes must be submitted in writing within three (3) business days of service completion. Disputes do not delay payment obligations on any undisputed portion of the invoice.

If unpaid, your account will be handled in compliance with RCW 19.16 (WA Collection Agency Act) and applicable federal law. Driftwood Plumbing and Heating reserves the right to pursue full recovery including court costs, attorney’s fees, and statutory interest.

• All sales are final on used, installed, or opened parts and equipment.
   
• Unused, unopened, and undamaged parts or materials purchased directly through the Company may be returned within 10 business days, subject to a 15% restocking fee.
   
• Custom-ordered, special-order, or discontinued items are non-returnable.
   
• No returns are accepted for customer-supplied materials, under any circumstances.
   
• To request a return, customers must provide proof of purchase and receive written approval. Approved refunds will be issued within 10 business days of acceptance, using the original payment method when possible.
   

All work is covered under our Warranty Policy, which includes:

• 1-year labor warranty on workmanship
   
• Manufacturer’s warranty on Company-supplied parts
   
• No warranty on customer-supplied parts or fixtures
  Warranty is void if payment is not made in full under the terms of this policy. 

Unless otherwise agreed to in a mutually executed written contract signed prior to commencement of services, payment in full is due immediately upon completion of the service call. No verbal modifications or agreements shall alter this policy. Customers shall remit payment directly to the technician on-site before departure.

We do not extend credit or bill out under any circumstance, except where the customer has been pre-approved for financing through Acorns and all financing documents have been fully executed before the work begins.

• U.S. Currency (Cash)
   
• Personal or Business Check (subject to approval)
   
• Major Credit or Debit Cards
   
• Third-Party Financing (Acorns, pre-approved only)
   

Failure to remit payment at the time of service shall be deemed a breach of contract. In such event:

• A non-payment surcharge of $100.00 shall be immediately assessed.
   
• Any returned check shall incur a $50.00 returned item fee.
   
• If full payment is not received within five (5) business days, the account shall be referred to a licensed debt collection agency in the State of Washington.
   
• Driftwood Plumbing and Heating further reserves the right to file a mechanic’s lien or pursue civil remedies, including but not limited to filing a claim in small claims or superior court, subject to applicable statutes.
   

Pursuant to RCW § 19.52, interest shall accrue at the rate of twelve percent (12%) per annum on all unpaid balances from the date of service. Additionally, a late fee equal to five percent (5%) of the unpaid balance may be charged every seven (7) calendar days following the initial due date, unless otherwise prohibited by law.

Upon referral to a licensed collection agency:

• The agency shall comply with all provisions of RCW § 19.16 (Washington Collection Agency Act) and the Federal Fair Debt Collection Practices Act (FDCPA).
   
• Debtors will receive written notice of the amount owed, the identity of the original creditor, and a 30-day window to dispute the validity of the debt in writing.
   
• If a dispute is submitted, collection activity will be suspended until the debt is verified in accordance with applicable laws.
   
• Driftwood Plumbing and Heating expressly reserves the right to pursue legal action for recovery of debt and may seek court costs, filing fees, attorney’s fees, and applicable interest as permitted under Washington law.
   

All disputes related to invoicing, scope of work, or service quality must be submitted in writing within three (3) business days from the date of service. Filing a dispute does not suspend the customer’s payment obligations for any undisputed charges.

No warranty—express or implied—shall be valid or enforceable if full payment has not been made in accordance with these terms. Warranties, if applicable, are subject to the terms outlined in the original estimate or contract and are contingent upon the customer’s timely compliance with all payment requirements.

Driftwood Plumbing and Heating (“Company”) provides the following limited warranties to its customers:

• All labor performed by the Company is warranted to be free from defects in workmanship for a period of one (1) year from the date of service.
   
• This warranty covers installation, repair, and service work conducted solely by Driftwood Plumbing and Heating personnel.
   

• Company-Supplied Materials: All parts and materials supplied by the Company are covered under the manufacturer’s warranty, in addition to a one (1) year workmanship guarantee from the Company.
   
• Customer-Supplied Materials: No warranty—express or implied—shall be offered on parts, fixtures, or materials supplied by the customer. The Company assumes no responsibility for the performance, compatibility, or longevity of customer-provided items.
   

This warranty shall be void and of no effect if:

• The customer fails to pay for the service in full under the agreed-upon payment terms.
   
• The work is modified, repaired, or tampered with by anyone other than an authorized employee of the Company.
   
• The issue arises from misuse, neglect, improper maintenance, or external causes (e.g., freezing, water pressure spikes, foundation shifts).
   
• The issue is related to pre-existing plumbing conditions not addressed during the service.
   

This warranty does not cover:

• Clogs, backups, or obstructions in drainage systems unless caused directly by defective workmanship.
   
• Cosmetic damage or wear and tear from normal usage.
   
• Electrical components, thermostats, or devices not installed by the Company.
   
• Equipment failure due to manufacturer defects beyond the Company’s control (covered only by manufacturer warranties).
   

To initiate a warranty claim, the customer must:

• Notify the Company in writing within the warranty period.
   
• Provide the original service date, invoice number, and a description of the issue.
   
• Allow the Company reasonable access to inspect and verify the issue.
   

If the issue qualifies under this policy, the Company will correct the problem at no cost. If it does not qualify, the customer will be responsible for standard service rates.

This limited warranty is the sole and exclusive warranty provided by Driftwood Plumbing and Heating. All other warranties, including implied warranties of merchantability or fitness for a particular purpose, are hereby disclaimed to the fullest extent permitted by law.