Terms Of Service

Effective Date: 06/19/2025

These Terms of Service (“Terms”) govern all services provided by Driftwood Plumbing and Heating (“Company,” “we,” or “us”) to you, the customer (“you” or “Client”). By scheduling or receiving services, you agree to be bound by these Terms.

All services will be performed as described in the service estimate, work order, or contract. The Company reserves the right to refuse or discontinue service if unsafe, unlawful, or unreasonable conditions are present.

• Appointments are scheduled in good faith. Arrival times are estimates and may vary due to emergencies or delays.
   
• Clients must ensure safe and clear access to all work areas.
   

• Payment is due in full at the time of service completion.
   
• We do not bill out unless pre-approved financing through Acorns is in place before work begins.
   
• Accepted payment methods: cash, check, credit/debit card, Acorns financing.
   

Unpaid balances are subject to additional fees, interest, and potential referral to collections as detailed in our Sales & Payment Policy.

• Estimates are based on current site conditions and known information. If unforeseen issues arise, pricing may be adjusted with customer approval.
   
• All prices are subject to applicable taxes and fees.
   

• Workmanship is warranted for one (1) year.
   
• Parts and materials supplied by the Company are covered under manufacturer warranty.
   
• No warranty is offered on customer-supplied parts or materials.
   

See our full Warranty Policy for details and exclusions.

You agree to:

• Provide accurate information regarding plumbing systems and issues.
   
• Obtain any necessary approvals (e.g., landlord, HOA).
   
• Maintain reasonable site conditions (e.g., access, safety).
   
• Not interfere with or direct technicians during service.
   

• The Company is not liable for pre-existing issues, hidden damage, or damages caused by third parties.
   
• We are not responsible for delays caused by permitting, material shortages, inspections, or events outside our control (e.g., weather, emergencies).
   
• Under no circumstances shall liability exceed the amount paid for the specific service in question.
   

• Delinquent accounts may be referred to a licensed Washington State collection agency.
   
• We reserve the right to pursue legal remedies, including mechanic’s liens, small claims court filings, and recovery of court and collection costs.
   

• We request at least 24 hours’ notice for cancellations.
   
• Excessive cancellations or no-shows may result in a service refusal or fee.
   

These Terms are governed by the laws of the State of Washington. Venue for any disputes shall be in the appropriate court within the jurisdiction of the Company’s principal place of business.

We reserve the right to update these Terms at any time without notice. The most recent version will always be posted on our website.