Sales and Warranty Policy

Driftwood Plumbing & Heating

At Driftwood Plumbing & Heating, we believe in honest pricing, quality workmanship, and clear communication. This policy explains our payment terms, return guidelines, and warranty coverage so customers know what to expect when working with us.

1. Estimates and Service Agreements

We strive to provide clear recommendations and communicate the anticipated scope and cost of work before services begin.

Customers will have an opportunity to review and approve proposed work before repairs or installations are performed.

If additional work becomes necessary, we will communicate the recommended changes and obtain approval before proceeding.

For larger projects, specific payment schedules, deposits, or additional terms may be outlined in a separate written estimate or service agreement.

2. Payment Terms

Unless otherwise specified in a written agreement, payment is due upon completion of the agreed-upon services.

We accept the following forms of payment:

• Cash
• Personal or business checks, subject to approval
• Major credit and debit cards
• Approved financing through Wisetack

Customers are responsible for payment of approved services and any applicable charges disclosed as part of their service agreement.

3. Financing

Driftwood Plumbing & Heating offers financing options through Wisetack and its lending partners.

Financing is subject to eligibility, credit approval, and the terms established by the financing provider.

Customers interested in financing may review available options through our Financing page.

All financing applications, approvals, and repayment terms are managed through Wisetack and its lending partners.

4. Returns and Refunds

Because plumbing and heating services frequently involve installed materials and completed labor, returns and refunds depend on the nature of the purchase or service.

• Completed Services: Labor and completed service work are generally not refundable solely because the work has been performed. Concerns involving workmanship will be reviewed under our warranty policy.
• Installed Materials: Installed or used parts and equipment are generally not eligible for return, except where required by law or covered by an applicable warranty.
• Unused Materials: Unused, unopened, and undamaged company-supplied materials may be considered for return with prior approval.
• Special-Order Materials: Custom-ordered, special-order, and discontinued materials may be nonreturnable, subject to applicable law and any terms disclosed at purchase.
• Customer-Supplied Materials: Parts and equipment purchased independently by customers must be returned through their original retailer or supplier.

Customers requesting a return or refund should contact Driftwood Plumbing & Heating so we can review the circumstances and determine available options.

5. Workmanship Warranty

Driftwood Plumbing & Heating provides a limited one-year workmanship warranty on qualifying repairs and installations performed by our company, beginning on the date the work is completed, unless different written warranty terms apply to the specific project.

This warranty covers defects resulting directly from our workmanship.

If an issue is determined to be caused by defective workmanship covered under this warranty, Driftwood will correct the covered work at no additional labor charge.

Warranty coverage applies to the work originally performed and does not extend to unrelated plumbing or heating issues.

6. Parts and Manufacturer Warranties

Company-Supplied Parts and Equipment

Parts and equipment supplied by Driftwood Plumbing & Heating may include warranties provided by their respective manufacturers.

Manufacturer warranties vary by product and may have different coverage periods, conditions, and exclusions.

Our workmanship warranty is separate from any applicable manufacturer warranty.

Customer-Supplied Parts and Equipment

Driftwood Plumbing & Heating does not provide a product warranty on parts, fixtures, or equipment purchased independently by a customer.

Customers are responsible for pursuing applicable product warranty claims through the original retailer or manufacturer.

Our workmanship warranty may still apply to qualifying installation work performed by Driftwood, but it does not cover defects or failures originating from customer-supplied products.

7. Warranty Limitations and Exclusions

Our workmanship warranty is intended to address problems directly resulting from work performed by Driftwood Plumbing & Heating.

It generally does not cover issues caused by:

• Normal wear and tear.
• Misuse, neglect, or improper maintenance.
• Freezing temperatures, excessive water pressure over 80PSI, foundation movement, or other external conditions.
• Pre-existing plumbing or heating problems outside the original scope of work.
• Modifications or repairs performed by others when those actions cause the reported problem.
• Product defects covered separately by a manufacturer’s warranty.
• New or recurring drain clogs, sewer backups, or obstructions unrelated to defective workmanship.

Coverage will be evaluated based on the original scope of work, the cause of the reported issue, and any applicable written warranty terms.

Nothing in this policy limits rights or remedies available to customers under applicable law.

8. Warranty Claims

If you experience an issue with work completed by Driftwood Plumbing & Heating, please contact us so we can review your concern.

When requesting warranty service, please provide:

• Your name and service address.
• The approximate date of service.
• Your invoice number, if available.
• A description of the issue.
• Photos or other relevant details, when helpful.

Our team will review the information and may arrange an inspection to determine whether the concern is covered under the applicable warranty.

If the issue qualifies for warranty coverage, we will coordinate the necessary correction.

If the issue is unrelated to covered workmanship, additional diagnostic or repair charges may apply. Any such charges will be explained for approval before billable work is performed.

9. Billing Questions and Outstanding Balances

If you have a question or concern about an invoice, please contact us promptly so we can review the matter.

We are committed to addressing billing questions professionally and working toward appropriate resolutions.

Outstanding balances remain subject to the customer’s applicable service agreement and any lawful collection remedies.

Any interest, fees, or collection costs will be assessed only when authorized by applicable law and the relevant agreement.

10. Contact Us

If you have questions about our payment policies, returns, or warranty coverage, please contact:

Driftwood Plumbing & Heating

Renton, Washington

Phone: (253) 693-8693

Email: info@driftwoodplumbing.com

Website: www.driftwoodplumbing.com

We appreciate the opportunity to serve your home and stand behind the quality of our work.